CANCELLATION AND REFUND POLICY
Have a question regarding NAN SOLUTIONS's refund policy? Please read below.
1. Request a
Refund
Contact us via WhatsApp or Email to submit a refund request.
2. Refund Processed in 24H
Every refund request is verified and processed in 24 hours during business days.
3. Receive a
Notification
You’ll receive a notification via email. Payment will be processed by banks.
4. Refund
Credited
You will receive the refund payment in 7 – 14 business days.
CANCELLATION POLICY
Clients or customers may request to cancel their policy if specific conditions are met. Cancellation may be permitted under the following circumstances:
Vehicle Ownership Change
When the insured vehicle is sold to another person or transferred through a used car platform
To proceed, clients must provide the following documents:
– e-Auto document
– New vehicle grant
– Photocopy of the IC
– Bank statement (for refund of premium or contribution, if applicable)
E-Hailing Requirements
Cancellation may also be allowed if requested by an e-hailing company due to the current
policy not supporting daily or yearly e-hailing coverage.
Blacklist or Summon Issues
Clients may cancel the policy after generation if the vehicle has an active JPJ or PDRM blacklist or summon that prevents successful roadtax renewal.